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Everyone's experience is different. There are no "hard & fast" rules here. Someone you know may have had an adverse decision/ experience but yours will be different and maybe have a more positive outcome. The information on this site and externally linked sites & information does not constitute legal advice. You should always, if you have difficulty with any BENEFIT and require PROPER LEGAL ADVICE. Engage a suitably Qualified Solicitor / Social Worker / Welfare Rights Worker or the CAB - Citizens Advice Bureau