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Corporate publications
Corporate publications help to explain how we function as a government department. They include business plans and reports about how we spend public money.
Disability and Carers Service publications are listed separately.
Featured publications
DWP Business
Plan 2009-2010
(421KB) 
Autumn Report
2008 (3.14MB)
Subjects
Equality and diversity
- Assessment of functions and policies
- Equality Schemes
- Equality and Human Rights Commission assessment of DWP through Jobcentre Plus
- Monitoring the impact of the recession on various demographic groups
Finance
Strategic plans and reports
- Business Plan
- Autumn Performance Report
- Departmental Framework
- Departmental Report
- Five Year Strategy
- Three Year Business Plan
- Productivity Report
Operational reports
The way we work
Publications
| Equality and diversity | Date |
|---|---|
| Assessment of Functions and Policies (8KB) |
04/07/06 |
| Equality and Human Rights Commission assessment of DWP through Jobcentre Plus – initial statement (18KB) |
09/07/09 |
| Equality Schemes | 01/12/06 |
Monitoring the impact of the recession on various demographic groups (169KB)  |
16/06/09 |
| Finance | Date |
|---|---|
| CSR Asset Management Strategy – 2007 (245KB) |
|
| CSR Value for Money Delivery Agreement – 2007 (77KB) (May 2009 revised version) |
|
| CSR Value for Money Delivery Agreement – 2007 (220KB) (original 2007 version) |
|
| Resource Accounts 2007/08, DWP (697KB) Responsibilities for Contracted Employment Provision (112KB) |
08/08/08 |
| Resource Accounts 2006/07, DWP (850KB) |
10/09/07 |
| Strategic plans and reports | Date |
|---|---|
| Autumn Performance Report 2008 (3.14MB) |
18/12/08 |
| Autumn Performance Report 2007 | 14/12/07 |
| DWP Business Plan 2009-2010 (421KB) |
21/05/09 |
| DWP Business Plan 2008-2009 (1.41MB) |
09/04/08 |
| DWP Business Plan 2007-2008 (619KB) |
30/03/07 |
| Departmental Framework | |
| DWP Departmental Report 2009 | 30/06/09 |
| DWP Departmental Report 2008 | 19/05/08 |
| DWP Departmental Report 2007 | 16/05/07 |
| DWP Five Year Strategy | 11/05/06 |
| DWP Three Year Business Plan 2009-2012 | 05/05/09 |
| DWP Three Year Business Plan 2008-2011 | 28/02/08 |
| Performance Framework 2008-2011 (including Public Service Agreements) (45KB) |
17/12/07 |
| Productivity – an analysis of the productivity of the Department for Work and Pensions 2002/03 to 2007/08 (734KB) |
28/02/08 |
| Operational reports | Date |
|---|---|
| Child Support Agency report on handover to the Child Maintenance and Enforcement Commission (2MB) |
22/01/09 |
| Decision Making Standards Committee Annual Reports (and information about the Committee) | |
| Independent Case Examiner, DWP Annual Report 2007-08 (this link will take you to the Independent Case Examiner website) | |
| Independent Case Examiner for the Child Support Agency, Annual Report and Accounts 2006/2007 (this link will take you to the Independent Case Examiner website) | 28/03/07 |
| Social Fund 2008/2009, Annual Report by the Secretary of State for Work and Pensions (361KB) |
18/07/09 |
| Social Fund 2007/2008, Annual Report by the Secretary of State for Work and Pensions (239KB) |
21/10/08 |
| Social Fund 2006/2007, Annual Report by the Secretary of State for Work and Pensions (625KB) |
25/07/07 |
| The way we work | Date |
|---|---|
| DWP Health, Safety and Wellbeing Annual Report 2008/2009 (113KB) |
22/07/09 |
| DWP Health and Safety Annual Report 2007/2008 (204KB) |
12/08/08 |
| DWP Staff survey 2009 (597KB) |
|
| DWP Staff survey 2008 (699KB) |
|
| DWP Staff survey 2006 (261KB) |
|
| DWP Staff survey 2005 (255KB) |
|
| DWP Staff survey 2004 (228KB) |
|
| DWP Staff survey 2003 (1.61MB) |
|
| SCS (Senior Civil Service) Survey 2006 – DWP Highlights Report, Cabinet Office, February 2007 (131KB) |
15/02/07 |
| Sustainable development | |
| Welsh Language Scheme |
PDCS business plan 2009-2010
This document gives an insight into the Pension, Disability and Carers Service’s plans and objectives for the period April 2009 to March 2010. It summarises the progress we intend to make as well as our targets and objectives for the year.
If you would like a copy of this plan in braille or large print or as an audio file, please phone 0113 307 8186, giving reference PDCSBP09 June 2009.
Previous Business Plans
- Business Plan 2007- 08 (1.16MB)
- Easy read – Business Plan 2007-08 (984KB)
DCS Annual Report and Accounts
- Disability and Carers Service – Annual Report and Accounts 2007-08 (1.8MB)
- Disability and Carers Service – Annual Report and Accounts 2006-07 (1.1MB)
- Disability and Carers Service – Annual Report and Accounts 2005-06 (1.4MB)
- Disability and Carers Service – Annual Report and Accounts 2004-05 (706KB)
DCS customer leaflets
DCS customer leaflets are available on the leaflets page of the Jobcentre Plus website. The leaflets are also available in large print, Braille, audiotape and audio CD versions. Details of how to order leaflets in these alternative formats are included in the leaflets themselves and in the online catalogue (CAT1).
DCS impact assessments
- Test version of a new style Attendance Allowance claim pack – Equality Impact Assessment (73KB) 11/09/07
- Disability Benefit Unit restructure – Diversity Impact Assessment (55KB) (06/11/06)
- Learning and development review – Race Impact Assessment (57KB) (06/11/06)
- Customer Case Management – Race Impact Assessment (50KB) (21/06/05)
- Sutton Disability Benefits Centre closure – Race Impact Assessment (49KB) (24/03/05)
http://www.dwp.gov.uk/about-dwp/customer-delivery/disability-and-carers-...
The ICE Annual Reports for 2010-2011 are now available.
Independent Case Examiner's Annual Reports and Reviews 2010-11.
The Independent Case Examiner's purpose is to act as an independent referee for people who feel that the following Government Agencies or Businesses have not treated them fairly or have not dealt with complaints in a satisfactory manner. The Agencies/Businesses are:
- the Child Support Agency
- Debt Management
- Pension, Disability and Carers Service
- the Financial Assistance Scheme
- Jobcentre Plus
- Child Maintenance and Enforcement Division (Northern Ireland)
- the Northern Ireland Social Security Agency
- Independent Living Fund
Complainants can approach the Independent Case Examiner's office after they have received a final reply to their complaint from the Agency/Business, which they consider to be unsatisfactory.
It does not cost you anything to make a complaint to the Independent Case Examiner, and the service is open for anyone to use. You should not need to employ professional or other representatives to help you, but you can do so if you want, at your own expense. We are happy to deal with your professional or personal representatives when asked, but we would not usually ask the Agency or Business to pay their fees or other expenses
John Hanlon is the Independent Case Examiner (ICE). His role is to examine complaints made about these Agencies/Businesses, by service users. Mr Hanlon is not a Civil Servant and is not part of the management of any of the Agencies/Businesses. The service provided by his office is free to complainants.
Mr Hanlon is a lawyer who has undertaken a wide range of non-executive, advisory and independent roles, including as Regulator of Community Interest Companies and as a Commissioner for the Scottish Care Commission. He has significant experience of mediation, arbitration and determination of complex issues. He has worked successfully with a number of large organisations within both public and private sectors.
http://www.ssac.org.uk/pdf/reports/21streport.pdf