Today the government announced a new helpline for those in work with questions about there rights.
It has widely been welcome by many including the Citizens Advice Bureau and the TUC.
- It covers but is not limited to -
- Issues about not getting the National Minimum Wage of £5.73
- Forced to work long hours
- Money being unfairly deducted from your wage
- Agency charging you a "job-finders" fee
This information applies to England, Wales, Scotland and Northern Ireland
Rights to pay
All employees are entitled to be paid for the work they have done. They are also entitled to be paid if they are ready and willing to work but their employer has not provided them with any work to do, unless your employment contract says otherwise.
If you're an employee, you're entitled to be paid if you can't work because you are off sick or away from work on maternity leave, paternity leave or adoption leave, or parental leave. You are also allowed a certain number of days paid holiday a year.
In most of these situations, you are entitled to your usual wage whilst off work. There are some exceptions to these rules. For example, parents on maternity leave, paternity or adoption leave, or parental leave, are entitled to a certain amount of paid leave but the law sets out the rate at which this must be paid and it may not be as much as their usual wage.
If you are employee on sick pay, your contract may give you less pay than your normal pay. By law, most employees are entitled to the legal minimum statutory sick pay. Your contract may give you more pay than this.
You may be entitled to unpaid time off work in other circumstances, for example, in a family emergency or on jury service.
For a complete list of situations where an employee is entitled to be paid for time off work, and which time off work they are entitled to be paid for, see Basic rights at work.
For more information about maternity pay and maternity leave, see Parental rights at work.
For more information about statutory sick pay, see Off work because of sickness.
For more information about holiday pay, see Holidays and holiday pay.
Salary sacrifice schemes – childcare vouchers
An employer can offer childcare support to employees under a 'salary sacrifice' scheme. This is a scheme which allows a worker to give up part of their salary in return for vouchers to pay for childcare. There are tax advantages to these schemes, but receiving a childcare voucher instead of pay may reduce your pay to below the lower earnings limit and could affect your right to certain benefits.
For more information about childcare vouchers, see Benefits for families and children.
How much pay
Nearly all workers are entitled to the national minimum wage - see under heading National minimum wage (NMW) for more details. The worker may be entitled to more than this under their contract.
Any amount of wages on top of the national minimum given by law, or the amount of wages for workers who are not covered by the national minimum wage, depends on the worker’s individual contract of employment.
Employers must not discriminate in the amount that they pay their workers, for example, by paying black workers less than white workers who are doing the same job, or by paying women less than men when they are doing work of equal value. This is known as ‘equal pay’.
If you think you have been discriminated against in your pay, you should speak to an experienced adviser, for example, at a Citizens Advice Bureau. To search for details of your nearest CAB
, including those that can give advice by email, click on
nearest CAB.
How should an employee be paid
There is no legal right to have wages paid in any particular way, for example, for an employee to have their wages paid direct into their bank account.
The way that an employee's wages are paid will depend solely on what their contract of employment says about how their wages should be paid. If they do not have a written contract, they still have a contract of employment, but it will be a verbal contract. In cases where there is a verbal contract rather than a written contract, the way wages should be paid should have been agreed between the employer and employee, or if not, will depend on how the employer usually pays the wages of the employees in that workplace.
What the contract should say about when wages are paid - written statement of terms and conditions of employment
All employees who have worked for their employer for at least two months are entitled by law to a ‘written statement of their terms and conditions of employment’. This written statement should include, amongst other information, details of how frequently wages should be paid, such as weekly or monthly.
The employee's contract should give the following details about their wages:-
- when wages are paid, for example, at the end of the week, at the end of the month
- whether wages are paid in advance or arrears. With monthly pay, it is common to be paid partly in advance and partly in arrears. With weekly pay, it is usual to be paid in arrears, that is, wages are paid after the work has been done
- if wages are paid a week in hand. Sometimes if an employee is paid weekly, they have to work for two weeks before they receive any pay. This means that they are always, effectively, being paid a week in arrears and are owed a week’s pay throughout their employment. This week in hand payment will be made when the employee leaves the job.
If you are not sure about whether your contract gives you the above information about your wages, you should speak to an experienced adviser, for example, at a Citizens Advice Bureau. To search for details of your nearest CAB
, including those that can give advice by email, click on
nearest CAB.
For more information about who is entitled to a written statement of terms and conditions of employment and what it should contain, see Employee’s right to written details about the employment contract in Contracts of employment.
Right to a payslip
All employees are entitled to an individual written payslip, at or before the time they are paid. The payslip must show:
- gross pay, that is, pay before any tax or national insurance has been taken off
- the amounts of any deductions which change from week to week, for example tax and national insurance, and what the deductions are for
- the total amount of any fixed deductions. These are deductions which do not change from week to week, for example, union dues. An employer does not have to give details of what these deductions are for as long as they give a separate statement with these details on at least once a year
- the total amount of take-home pay after deductions.
An employer is only entitled to make certain deductions from an employee's pay - see under heading Is the employer entitled to make deductions from an employee’s pay.
National minimum wage (NMW)
Workers in the UK aged 16 (and above school leaving age) or over are legally entitled to a national minimum hourly wage. It does not matter where they work, the size of the firm or the worker’s occupation. This includes casual labourers, agency workers, homeworkers, workers on short-term contracts and workers employed by subcontractors.
Workers who aren't entitled to the National Minimum wage
- workers aged under 16
- some people living and working within a family such as nannies, and au pairs. Such a worker will not be entitled to the NMW if they live in the family home where they work and they share meals with the family and they do not have to pay towards their accommodation costs or meals
- genuinely self-employed people
For information on whether a person is genuinely self-employed, see 'How to tell the difference between an employee and a self-employed person' in Contracts of employment.
- members of the armed forces (but civilians working for the reserve forces or the ministry of defence are covered)
- share fishermen
- prisoners
- voluntary workers
- some trainees on government schemes
For details of which trainees are not entitled to the NMW, you need to contact the NMW helpline or an experienced adviser. See below for details of the NMW helpline.
- workers who are homeless or living in a hostel, who are entitled to Income Support, income-related Employment and Support Allowance or income-based Jobseeker’s Allowance and who are taking part in a scheme run by a charity which provides them with work
- residential members of religious communities which are charities
- office holders
- some trainees on European Community Schemes
Apprentices
Apprentices do not qualify for the national minimum wage if they:
- are aged 18 or under, or
- are aged 19 or over and are in the first year of their apprenticeship.
However, these apprentices are entitled to earn an amount of no less than £95 a week. This does not apply if you live in Northern Ireland.
Once you have worked as an apprentice for a year, if you have reached the age of 19 and are still working for the same employer, you will be entitled to the normal minimum wage for your age.
How much is the NMW
For most workers aged 22 and over, the standard hourly rate of the NMW is listed below. Some workers are not entitled to the NMW at all - see under heading National minimum wage (NMW)). Some workers are only entitled to be paid at a lower rate, because they are aged between 18 and 21. There are special rates of pay for agricultural workers - see under heading Wages for agricultural workers.
| Type of NMW | Hourly rate of NMW. From 01.10.07 | Hourly rate of NMW: From 1.10.08 | Hourly rate of NMW: From 1.10.09 |
| Standard rate of NMW for workers aged 22 and over | £5.52 | £5.73 | £5.80 |
| Workers aged between 18 - 21 - reduced rate NMW | £4.60 | £4.77 | £4.83 |
| Workers aged 16-17 | £3.40 | £3.53 | £3.57 |
Which types of pay and which hours of work count towards the NMW
The rules about which elements of a worker's pay, and which hours of working time, count towards calculating the NMW are very complicated.
If you think you are not being paid the national minimum wage or want to check whether you are entitled to the national minimum wage, you should contact the Pay and Work Rights helpline on 0800 917 2368 or should go to an experienced adviser, for example, a Citizens Advice Bureau. To search for details of your nearest CAB
, including those that can give advice by e-mail, click on
nearest CAB.
Pay and Work Rights helpline
If you want to find out if you are eligible to claim the NMW, you should contact the Pay and Work Rights helpline on 0800 917 2368. You can also use an interactive calculator to work out whether you're eligible for the NMW. Go to:
www.worksmart.org.uk.
Information about the national minimum wage in different languages
There are government guides about the national minimum wage in a range of different community languages, for example, Polish, Slovak and Lithuanian. Go to:
www.direct.gov.uk.
Factsheet about the national minimum wage
For more information about the national minimum wage in England, Wales and Scotland, see National minimum wage in Employment fact sheets. This factsheet has been translated into a number of community languages, including Polish, Czech and Slovak.
Wages for agricultural workers
Agricultural workers are entitled to a set minimum hourly pay depending on how old they are and the kind of work they do. They have a set rate for standard pay and a set rate for overtime pay.
If the National Minimum Wage is lower than the agricultural minimum wage which applies to you, you are entitled to get the higher rate.
If you think you are an agricultural worker and are entitled to a particular level of pay, you should contact the Pay and Work Rghts helpline on 0800 917 2368.
Is an employer entitled to make deductions from an employee’s pay
By law, an employer is only entitled to make certain deductions from an employee’s pay. If the employer does not pay the employee at all, this counts as a 100% deduction. There are rules about what counts as pay for the purposes of when the employer can make deductions, see below.
In most cases, an employer can only lawfully make a deduction from an employee’s pay if the deduction is:-
- required to be made by law. For example, employers are required to deduct tax and national insurance from their employee’s pay by law; or
- allowed for by the employee’s contract. This means that there must be a specific clause in the contract which allows for that particular deduction to be made. The deduction can then only be made lawfully if the employee is given a written copy of that term in the contract before any deduction is made under it. This would cover deductions such as union dues or payments to a pension scheme; or
- the deduction has been agreed to in writing by the employee before it is deducted.
There are particular deductions which an employer can make which do not have to fit into the categories listed above. These deductions are:
- a deduction because the worker has been genuinely overpaid
- a deduction made because the employee took part in industrial action
- a deduction made by an employer under a court order or an order from an employment tribunal, such as an attachment of earnings order (in Scotland, an earnings arrestment).
Deductions from shop-workers
There are special rules for deductions made from shop-worker's pay.
The employer of a shop-worker can make deductions for cash shortages or missing stock. This could be, for example, because the shop-worker has been dishonest or because of theft by a customer.
The employer must give details in writing of the deduction to the employee on pay day. Any deduction for missing cash or stock must be made within 12 months of the employer discovering the shortage.
The deduction must be no more than 10% of the shop-worker's gross pay on any one payday. This deduction can be made in addition to other lawful deductions which the employer is allowed to make.
There is no limit to the amount of money that an employer can deduct in total from a shop-worker for missing cash or stock. The only limit is how much can be deducted on each pay day.
For more information in England, Wales and Scotland about your rights when your employer makes deductions from your pay, see Employer withholds your pay in Employment fact sheets.
If you have had a deduction made from your pay which you do not agree with you should seek advice from an experienced adviser, for example, a Citizens Advice Bureau. To search for details of your nearest CAB
, including those that can give advice by email, click on
nearest CAB.
What counts as pay
When considering whether an employer can make a deduction from an employee's wages, the following all count as wages:-
- normal pay including fees, bonuses and commission, but not payments for expenses
- holiday pay
- payments ordered by an employment tribunal, such as payment of wages between an employee being dismissed and being given their job back
- payments which have to be made by law instead of wages, such as guarantee payments when the employee takes time off to do union work or look for a job if they are to be made redundant
- statutory sick pay
- statutory maternity pay, statutory paternity pay and statutory adoption pay.
Tips and service charges
Tips in cash which are voluntarily given by a customer to a worker, such as a waiter, count as a gift from the customer to the worker. They therefore do not form part of the worker’s pay. Even if the cash tips are pooled by all the workers and shared out amongst them, they still remain gifts to the workers and so are not part of their pay.
If a service charge is compulsory, that is, it is added to all bills automatically, it is the property of the employer. The employer can share it out between the workers as the employer wishes. If the worker has a clause in their contract saying they are entitled to a share of the service charge, it will form part of the worker's wages.
If a tip is paid by a customer voluntarily adding an extra amount to a credit card or cheque payment, the tip is the property of the employer. The employer can share it out between the workers as the employer wishes and if a worker is paid part of this voluntary additional payment, it will form part of the worker's wages.
http://www.adviceguide.org.uk/index/life/employment/rights_to_pay.htm


This information applies to England, Wales, Scotland and Northern Ireland
Rights at work
Your rights at work will depend on:-
Your contract of employment cannot take away rights you have by law. So if, for example, you have a contract which states you are only entitled to two weeks' paid holiday per year when, by law, all full-time employees are entitled to 28 days' paid holiday per year, this part of your contract is void and does not apply. The right you have under law (to 28 days' holiday in this case) applies instead.
If your contract gives you greater rights than you have under law, for example, your contract gives you six weeks' paid holiday per year, then your contract applies.
There are special rules about the employment of children and young people.
For information about young people and their rights at work in England, Wales and Northern Ireland, see Young people and employment. In Scotland see, Young people: education and employment.
Statutory rights
Statutory rights are legal rights based on laws passed by Parliament.
Nearly all workers, regardless of the number of hours per week they work, have certain legal rights. There are some workers who are not entitled to certain statutory rights (see below).
Sometimes an employee only gains a right when they have been employed by their employer for a certain length of time, and when this applies, the length of time before the employee gains the right is listed below. Unless you are in the group of workers who are excluded (see Workers not entitled to certain statutory rights), you will have the following statutory rights:-
For more information see, Rights to pay
For more information see, Rights to pay
For more information see, Rights to pay
For more information about holidays and holiday pay, see Holidays and holiday pay.
You may also have additional rights which may be set out in your contract of employment. In particular, a part-time worker’s contract should be checked.
If in doubt about whether or not you have any statutory rights you should consult an experienced adviser, for example, at a Citizens Advice Bureau, To search for details of your nearest CAB
, including those that can give advice by email, click on
nearest CAB.
Workers not entitled to certain statutory rights
Some workers are not entitled to some statutory rights (see under heading Rights at work). They are:-
If you are not an employee but an agency/freelance worker, a casual worker, a trainee or self employed, you should seek help from an experienced adviser, for example, a Citizens Advice Bureau. To search for details of your nearest CAB
, including those that can give advice by email, click on
nearest CAB.
Rights under the contract of employment
The contract of employment is the agreement made between the employer and the employee. This could be in the form of a written agreement or what has been agreed verbally between them.
In addition, the contract of employment will also include ‘custom and practice’ agreements. These are how things are usually done in the workplace, for example, if the employer always gives the employees a day’s holiday in August. Even though this is not mentioned in the written contract this will form part of the contract of employment as it is the usual practice.
If the written contract says one thing, but in practice all the employees have been doing something else with the employer’s knowledge and agreement, the ‘custom and practice’ would form the contract rather than the written statement.
A trade union may have negotiated an agreement with an employer about conditions at work. The negotiated agreement will often form part of a contract of employment, particularly if the conditions negotiated are more favourable than the previous ones.
Illegal contracts of employment
Some contracts of employment will be illegal if:-
For more information on contracts of employment see Contracts of employment, and in England, Wales and Scotland, see Changes to employment contracts in Employment fact sheets.
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Written statement of the main terms and conditions of employment
All employees, regardless of the number of hours they work per week, are entitled to receive a written statement from their employer, within two months of starting work. The statement describes the main terms of the contract of employment.
The statement must give details about:-
For more information on the written statement of terms and conditions see Contracts of employment.
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Wages
There are a number of statutory rights associated with wages.
For information about wages including information about the national minimum wage, illegal deductions from wages and rights to a pay slip, see Rights to pay. For more information about illegal deductions from wages in England, Wales and Scotland, see Employer withholds your pay, in Employment fact sheets.
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Holidays and holiday pay
Nearly all workers are entitled by law to paid annual leave. Full-time workers are entitled to at least 5.6 weeks a leave year. If you work part-time, you're entitled to a pro rata amount. There are some workers who are not entitled to paid holiday.
For more information about holidays and holiday pay, see Holidays and holiday pay, and in England, Wales and Scotland, see Holidays and holiday pay in Employment fact sheets.
Bank holidays
Unless your contract of employment gives you bank holidays in addition to your statutory paid holiday, bank holidays are included when calculating your entitlement. So if, for example, you work full-time and you have eight days off in a year for bank holidays, you will be entitled to these eight days plus another 20 days of holiday.
For more information about the dates of bank holidays, see Bank and public holidays.
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Lay offs and short-time working
If your employer has no work for you to do, they may put you on short-time working or lay you off.
If you are laid off, you will not usually get paid. Short-time working means you will receive only part of your normal wage. This could affect your pension. It could also affect your tax position and any benefits you get. For example, if your hours fall below a certain level, this could affect any tax credits you get. Make sure you tell HM Revenue and Customs if your hours go down. It could also mean that, because your earnings have dropped, you become eligible for benefits that you couldn't get before, for example, Housing Benefit and Council Tax Benefit.
If you are laid off or put on short-time working, you may be entitled to a payment from your employer, called a ‘guarantee payment’.
In some cases, lay-offs or short-time working may be offered to you as an alternative to redundancy. In some cases, you may be able to claim a redundancy payment if you've been laid off or put on short-time working.
For more information about benefits and tax credits, see Benefits and tax credits for people in work. For more information about Housing Benefit, see Help with your rent – Housing Benefit. For more information about Council Tax Benefit, see Help with your Council Tax – Council Tax Benefit. For more information about short-time working and redundancy, see under heading Lay offs and short-time working in When can your employer make you redundant.
If you have been laid off or put on short-time working, you should consult an experienced adviser about the benefits and other payments you may be entitled to, for example, a Citizens Advice Bureau. To search for details of your nearest CAB
, including those that can give advice by e-mail, click on
nearest CAB.
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Sickness
Many employees will be entitled to statutory sick pay if they are off work due to sickness. In addition, some employees may receive occupational sick pay from their employer but this will depend on their contract of employment.
For more details about statutory sick pay, see Off work because of sickness. In England, Wales and Scotland, there is also a fact sheet called Sickness at work in Employment fact sheets.
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Time off work
Almost all employees have a statutory right to take paid time off work for the following:-
For more information about maternity, paternity and adoption leave and asking for flexible working hours, see Parental rights at work.
In England and Wales, for more information about young people’s right to time off for study/training, see Young people and employment.
In addition, almost all employees have a right to take time off work, although not necessarily with pay, for the following:-
For more information about your right to time off work in England, Wales and Scotland, see Time off work in Employment fact sheets.
If you have a query about your rights to time off work, or a problem arises in relation to these rights, you should consult an experienced adviser, for example, at a Citizens Advice Bureau. To search for details of your nearest CAB
, including those that can give advice by email, click on
nearest CAB.
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The right to ask for flexible working
In England, Wales and Scotland, if you are the parent of a child under 17 (under 18 if your child is disabled) or caring for an adult, you have the right to ask your employer for flexible working. You must also have worked for your employer for at least 26 weeks.
In Northern Ireland, you must be caring for a child under 6, or under 18 if your child is disabled, to have the right to ask for flexible working.
Flexible working can include working part time, working school hours, working flexitime, home working, job sharing, shift working, staggering hours and compressing hours (where you work your total number of agreed hours over a shorter period).
Although you have the right to ask to work flexibly, your employer doesn't have to agree to it. However, they must give your request serious consideration and have a good business reason if they decide not to agree.
If you are asking for flexible working because you're a parent, you must be responsible for your child on a day to day basis.
If you are caring for an adult, the adult must be one of the following:
You can make one request to work flexibly each year. This must be in writing. You should say how you think the change in your working pattern will affect your employer's business and how this might work in practice.
Your employer must also follow a standard procedure for considering your request. This includes having a meeting with you. If your employer wants to turn down your request for flexible working, they must give their reasons in writing. You have the right to appeal if your request is turned down. You must do this in writing, within at least 14 days of getting your employer's decision. You should give your reasons for appealing and make sure your appeal is dated.
If your appeal for flexible working is refused, you may be able to:
You can only complain to an employment tribunal under certain circumstances, for example, where your employer hasn't followed the procedure properly for considering your request or where they haven't taken the right information into account when making their decision.
You may also be able to make a claim to an employment tribunal for sex discrimination. For example, you can make a claim if you are a man and your request to work part-time to look after your children is refused when a request by a female employee would be accepted. If you are a woman, you may be able to make a claim on the basis that refusing to allow you to work flexibly is 'indirect sex discrimination'. This is because more women than men have childcare responsibilities.
This is a very complicated area. If you want to make a claim to an employment tribunal because your employer has refused your request for flexible working, there are strict time limits and procedures to follow. You should get advice from an experienced adviser, for example, at a Citizens Advice Bureau. To search for details of your nearest CAB
, including those that can give advice by email, click on
nearest CAB.
You should also bear in mind that an employment tribunal may not be able to over-turn your employer's decision. However, it may be able to force your employer to reconsider your request or to award you compensation.
For more information about the right to flexible working, go to the Directgov website at:
www.direct.gov.uk/en/Employment. Directgov has an interactive tool which can help you work out the rights and options for your own particular circumstances.
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Health and safety
All employers have a statutory duty to take care of the health and safety of all their employees, for example, they should provide first aid equipment, and adequate means of escape in case of fire, protective clothing and ensure all machinery is safe.
In addition, there are specific rules which cover the following:-
For more information, in England, Scotland and Wales, about health and safety at work, see Accidents at work in Employment fact sheets.
For more information about your right to rest breaks in England, Wales and Scotland, see Rest breaks at work, and Working hours in Employment fact sheets.
In England, Wales and Scotland you can find further information on your rights on the Health and Safety Executive (HSE) website at
www.hse.gov.uk or you can call the information line on 0845 345 0055.
In Wales, HSE has a bi-lingual website at
www.hse.gov.uk.
In addition, in Scotland, Safe and Healthy Working has an adviceline on 0800 0192211 and a website at:
www.safeandhealthyworking.com.
In Northern Ireland, the HSENI have an information and advice line on 0800 032 0121 and a website at
www.hseni.gov.uk.
If you have a query about the weekly limit on working hours or about night work you should contact the Pay and Work rights helpline on 0800 917 2368.
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Harassment and discrimination
It is unlawful to discriminate against a person at work because of their:-
Discrimination can be either direct or indirect. Direct discrimination occurs when a person is treated less favourably at work because of their sex, race, religion, age, sexuality or disability. For example, if an Asian employee is not selected for promotion because of his race, this is direct race discrimination.
Indirect discrimination occurs where a particular employee cannot meet a requirement which is not justifiable in terms of the work and they are at a disadvantage as a result. For example, if the employer only gives training to full-time workers, this would indirectly discriminate against women, as most part-time workers are women.
Harassment is also a form of discrimination. Harassment can include verbal abuse, suggestive remarks and unwanted physical contact. You may also be discriminated against if you are victimised because you have tried to take action about discrimination.
For information about dealing with race discrimination, see Taking action about race discrimination.
For information about sex discrimination, see Taking action about sex discrimination. For more information, in England, Wales and Scotland, about sex discrimination at work, see Sex discrimination and sexual harassment at work in Employment fact sheets.
For information about dealing with disability discrimination, see Disability discrimination.
For more information about age discrimination, see Age discrimination at work.
In England, Wales and Scotland, for more information about discrimination because of sexuality, see Discrimination because of sexuality.
In England, Wales and Scotland, for more information about religious discrimination, see Discrimination because of religion or belief.
Discrimination on grounds of sexuality
It is unlawful for an employer to discriminate against you on the grounds of your sexuality. This means that you cannot be discriminated against or harassed in the workplace because you are gay, lesbian, bisexual or heterosexual. You are protected whatever your sexuality.
For more information in England, Wales and Scotland about discrimination at work because of sexuality, see Discrimination because of sexuality.
If you think you have been discriminated against because of your sexuality, you should get help from an experienced adviser as soon as possible. There is a strict three month time limit for taking legal action on these grounds. To search for details of your nearest CAB
, including those that can give advice by E-Mail, click on
nearest CAB.
Discrimination on grounds of religion and belief
It is unlawful for an employer to discriminate against you on the grounds of your religion or belief. Religion or belief generally means any religion, religious belief or similar philosophical belief. It does not include purely political beliefs. You are also protected from discrimination whatever your employer's religion or belief, and whether you are already working for them or are applying for a job.
For more information in England, Wales and Scotland about discrimination at work because of religion and belief, see Discrimination because of religion or belief.
If you think you have been discriminated against because of your religion or belief, you should get help from an experienced adviser as soon as possible. There is a strict three month time limit for taking legal action on these grounds. To search for details of your nearest CAB
, including those that can give advice by E-Mail, click on
nearest CAB.
Discrimination on grounds of age
Discrimination at work because of your age is against the law. You can make a claim for age discrimination to an employment tribunal if you are discriminated against for this reason.
However, your employer is allowed to make you retire at the normal retirement age. This is usually 65.
For more information about age discrimination at work, see Age discrimination at work.
Equal pay
A form of unlawful discrimination occurs where a female worker is paid less than a male worker for doing the same or similar work.
If you think you are being paid less than a male worker for doing the same or similar work, you should get advice from an experienced adviser, for example, at a Citizens Advice Bureau. To search for details of your nearest CAB
, including those that can give advice by E-Mail, click on
nearest CAB.
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Bullying
Your employer should protect you from being bullied at work. The Advisory, Conciliation and Arbitration Service (ACAS) has useful guidance about workplace bullying and harassment on its website at
www.acas.org.uk . If you are a member of a union they will also be able to provide information and help. The organisation Bully Online at
www.successunlimited.co.uk also provides information on bullying.
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Trade unions
An employee has the right to join a trade union, and should not be refused a job, dismissed, harassed or selected for redundancy because they are a member of or wish to join a trade union.
An employee also has the right not to join a trade union if they wish, and should not be refused a job, dismissed, harassed or selected for redundancy because they refused to join.
A member of a trade union has the right to take part in trade union activities, for example, recruiting members, collecting subscriptions and attending meetings.
Trade union activities must take place either outside the employee’s normal working hours or at a time agreed with the employer. An employee has no right to be paid for this time off work unless their contract allows for this.
Trade union activities don't include taking industrial action, for example, going on strike. There are different rules about taking industrial action. To find out about rights to take industrial action, see the Trades Union Congress (TUC) website at:
www.worksmart.org.uk.
You can get more information and advice about trade unions from the TUC or the Wales TUC. For information about which union to join, look on the union finder page of the TUC's website at
www.worksmart.org.uk.
Contact details for the TUC are as follows:-
England
TUC
www.tuc.org.uk
23-28 Great Russell Street
London
WC1B 3LS
Tel: 020 7636 4030
E-mail: info@tuc.org.uk
Website:
Wales
Wales TUC
www.tuc.org.uk
Transport House
1 Cathedral Road
Cardiff
CF11 9SD
Tel: 029 2034 7010
E-mail: wtuc@tuc.org.uk
Website:
Scotland
Scottish TUC
www.stuc.org.uk
333 Woodlands Road
Glasgow
G3 6NG
Tel: 0141 337 8100
E-mail: info@stuc.org.uk
Website:
Northern Ireland
Irish Congress of Trade Unions
www.ictuni.org
Northern Ireland Committee
4-6 Donegall Street Place
Belfast
BT1 2FN
Tel: 028 9024 7940
E-mail: info@ictuni.org
Website:
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Whistle-blowing at work
There is some protection for workers who are concerned about malpractice at work and who publicly disclose information about their employer’s activities. This is called ‘whistle-blowing’. The information disclosed must relate to:-
Further information and help with cases of public disclosure is available from:-
Public Concern at work
www.pcaw.co.uk
Suite 306
16 Baldwin Gardens
London
EC1N 7RJ
Tel (general enquiries and helpline): 020 7404 6609
Fax: 020 7404 6576
E-mail (enquiries): whistle@pcaw.co.uk
E-mail (helpline): helpline@pcaw.co.uk
Website:
In Scotland information is available from:-
Public Concern at Work – Scottish Office
The Nerv Centre
80 Johnstone Avenue
Hillington Business Park
Glasgow G52 4NZ
Tel: 0141 883 6761
Fax: 0141 883 6784
Email: scot@pcaw.co.uk
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Surveillance at work
Employers have the right to monitor their employees’ communications, provided they have warned them first that they are doing this. Employers can monitor, for example:
In some circumstances, an employer can also monitor what their employees are doing by using CCTV.
Monitoring and surveillance is only permitted by law if:-
Ideally, an employer should have a code of conduct or policy about surveillance. If it has been agreed with the employees, it will form part of the contract of employment and can be the basis for disciplinary action or a grievance.
If you believe that your employer has been monitoring your communications in a way which is not permissible, there are a number of ways in which you can challenge this.
For more information about surveillance in the workplace in England, Wales and Scotland, see Monitoring at work.
To challenge surveillance in the workplace, you will need expert advice and should initially consult a Citizens Advice Bureau. To search for details of your nearest CAB
, including those that can give advice by email, click on
nearest CAB.
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Notice of dismissal
Most employees have a legal right to a period of notice if their employer dismisses them. Many employees will have extra rights to notice under their contract of employment. There will always be a contract of employment, even if there is nothing written down. Even if the law or your contract of employment does not give you the right to a minimum amount of notice, you are still entitled to 'reasonable' notice.
In most circumstances, if your employer wants to dismiss you, they should follow a proper dismissal and disciplinary procedure. Before dismissing you, your employer should:
After the meeting with you, or the appeal meeting if there is one, your employer should make a final decision about what they are going to do, and tell you what it is. If they are still going to dismiss you, your employer should tell you when the dismissal is to take effect, and how much notice they are giving you. They do not have to do this in writing, but it would be good practice to do so. Notice of dismissal must be given directly to you and not through a third party, for example your trade union.
If you are not happy with your employer's decision and you think your rights have been ignored, you may be able to take your case to an employment tribunal (industrial tribunal in Northern Ireland). You may need to comply with the dismissal and disciplinary procedure first. If you do not, any future award you get from a tribunal may be reduced.
If you are being dismissed because you are 65, or above normal retirement age, the rules about notice are different.
For more information about the procedures your employer must follow when they want to dismiss you, in England, Wales and Scotland, see Resolving disputes at work. In Northern Ireland, see Dealing with grievances, dismissal and disciplinary action at work. For more information about being dismissed because you are 65 or above normal retirement age, see Age discrimination at work.
Who has no legal right to minimum notice
The law does not give the following employees the right to a minimum period of notice – but see also under heading 'Reasonable' notice:-
If you have been accused of gross misconduct, you may wish to make a claim to an employment tribunal. There is a strict time limit for doing so. You should consult an experienced adviser as soon as possible, for example, at a Citizens Advice Bureau. To search for details of your nearest CAB
, including those that can give advice by email, click on
nearest CAB.
If you have no legal right to notice, you will still be entitled to 'reasonable' notice or the notice your contract gives you. For more information about 'reasonable notice', see under heading 'Reasonable' notice. However, if you have been dismissed for gross misconduct, you will not be entitled to any notice under your contract, or any 'reasonable' notice. For this reason, it is important to check the real reason for the dismissal.
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How much notice should you get
The law gives all employees the right to a minimum amount of notice, except those listed under the heading Who has no legal right to minimum notice. This period of notice is:-
Contractual notice
Your contract of employment may give you more notice than the minimum the law gives you. However, you can never get less than the minimum, no matter what your contract says.
If your contract does not specify a period of notice, you may still have the right to a minimum period of notice because of custom and practice. For example, if everyone who works for your firm has always been given at least three weeks' notice, you would have the right to this much notice.
'Reasonable' notice
If the law does not give you the right to notice, and there is no notice period in your contract (whether written, spoken or through custom and practice), you will still be entitled to 'reasonable' notice. What is reasonable will often depend on your pay period. For example, if you are paid weekly, you could argue that a week is reasonable, and if you are paid monthly, you could argue that a month is reasonable.
If you think you should be entitled to reasonable notice, you should consult an experienced adviser, for example, at a Citizens Advice Bureau. To search for details of your nearest CAB
, including those that can give advice by email, click on
nearest CAB.
For more information about what notice you should get when you are dismissed from work, see Dismissal and, in England Wales and Scotland, see Notice of dismissal in Employment fact sheets.
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How much notice is an employer entitled to
The notice you should give your employer before resigning should be in the contract. If your contract does not say how much notice you must give your employer then, if you have worked for one month or more, the minimum notice you should give is one week. If you have worked for less than one month, the notice period should be reasonable. See under heading 'Reasonable' notice.
If your contract says you must give your employer more notice than this, you must give the amount of notice in your contract. Your contract may set out how much you must give, whether it must be written, and/or when you should give it.
If an employer withholds money owed because you gave incorrect notice
If you leave your job without giving proper notice, your employer may try to withhold part or all of the money owed to you. In general, employers are not legally entitled to withhold money owed, unless your employment contract allows for it.
If this happens, you should consult an experienced adviser, for example, at a Citizens Advice Bureau. To search for details of your nearest CAB
, including those that can give advice by email, click on
nearest CAB.
For more information in England, Wales and Scotland about your rights when your employer withholds money owed to you, see Employer withholds your pay in Employment fact sheets.
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Are you entitled to be paid in your notice period
If you work your normal working hours in your notice period, you are entitled to be paid your normal pay.
You may not be able to work during the notice period because you are:-
If you do not work during the notice period for one of the reasons above, the law says you should usually still get your normal pay. However, there is an exception to this rule. If your contract gives you at least one week's notice more than the law gives you, you lose your legal right to be paid during the whole of the notice period.
If you are in this position, you should consult an experienced adviser, for example, at a Citizen's Advice Bureau. To search for your nearest CAB
, including those that can give advice by email, click on
nearest CAB.
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Pay in lieu of notice
If your employer has dismissed you without giving you the notice you are entitled to either by law or by your contract, your employer should pay you in lieu of notice. ‘In lieu’ means ‘instead of’. This is also called severance pay. The only exception to this is when you have been dismissed because of gross misconduct.
For more information about gross misconduct, see Step five: is the reason for dismissal one which isn't automatically unfair, in Dismissal.
The amount of pay in lieu of notice you should get will depend on how much notice your are entitled to. You should get pay in lieu at the rate of your normal wages. For example, if you are entitled to four weeks' notice, but are only given one, you will be entitled to three weeks’ pay in lieu of notice. You may be entitled to more than this, depending on what your contract says.
People often have problems with notice of dismissal. These are often to do with notice and sickness, maternity leave and holidays. If you are experiencing problems with notice, you should consult an experienced adviser, for example, at a Citizens Advice Bureau. To search for details of your nearest CAB
, including those that can give advice by email, click on
nearest CAB.
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Sunday working
Shop-workers who work in large shops (over 280 square metres) have certain rights if they are asked to work on Sundays.
Shop-workers includes betting shop workers. Employees of a catering business do not count as shop-workers and are not protected from having to work on Sundays. This includes employees of pubs, restaurants and cafes.
Shop-workers have the same rights to limits on hours of work and entitlements to rest breaks, under Health and Safety law, as other workers - see under heading Health and safety.
For more information, in England, Wales and Scotland, about your rights to rest breaks at work, see Rest breaks at work in Employment fact sheets.
Shop-workers who started working for their employer before 26 August 1994 (6 April 2004 in Scotland; 4 December 1997 in Northern Ireland)
If you are a shop-worker, and you started working for your employer before 26 August 1994 (4 December 1997 in Northern Ireland) you are called a protected shop-worker. If you do not wish to work on Sundays you do not have to, and if your employer tries to dismiss you because you refuse to work on Sundays, you can automatically claim unfair dismissal at an employment tribunal (industrial tribunal in Northern Ireland). This is regardless of how long you have worked for your employer, of whether you work full-time or part-time and of how old you are.
For more information, see Dismissal.
If you are a protected shop-worker you must not be treated unfairly by your employer because you do not wish to work on Sundays. If you are being treated unfairly by your employer because you do not wish to work on Sundays, you should consult an experienced adviser, for example, at a Citizens Advice Bureau. To search for details of your nearest CAB
, including those that can give advice by email, click on
nearest CAB.
Shop-workers who started working for their employer after 26 August 1994 (6 April 2004 in Scotland; 4 December 1997 in Northern Ireland)
If you started working for your employer after 26 August 1994 (6 April 2004 in Scotland; 4 December 1997 in Northern Ireland), you may be required to work on Sundays. However, unless you are employed to work on only on Sundays, you may opt out of Sunday working. You have to give your employer by giving three months' notice in writing of your objection to working on Sundays. If you give notice in the correct way and you work the three-month notice period, you have the right not to be dismissed or be treated unfairly for refusing to work on Sundays. If you are dismissed, it will count as an automatically unfair dismissal.
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Christmas Day working
Large shops (over 280 square feet) in England and Wales are not allowed to open on Christmas Day. This is regardless of which day of the week it falls on. This means that if you work in one of these shops, you must be given Christmas Day off. However, whether or not you will be paid will depend on your contract of employment.
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Enforcing rights at work
Raising a grievance
If you have a problem with your employer you should usually try to sort it out informally first. If this doesn't work, you should follow a proper grievance procedure which all employers are required to have by law. This means you should:
If you have followed this procedure and are still not happy with the outcome, you can take your case to an employment tribunal. You should bear in mind that if you haven't followed the grievance procedure properly first, the employment tribunal may decide to reduce any compensation it awards you.
For more information about raising a grievance with your employer, in England, Wales and Scotland, see Resolving disputes at work. In Northern Ireland, see Dealing with grievances, dismissal and disciplinary action at work.
Employment tribunals
Employment tribunals (industrial tribunals in Northern Ireland) are legal bodies which deal with complaints about employment rights. A tribunal is made up of a legally qualified employment judge and two other people representing the employer’s and the employee’s sides of industry. A tribunal can deal with problems on the following:-
In some cases, you may have to raise a written grievance with your employer before you can make a claim to an employment tribunal. For more information about raising a grievance with your employer, in England, Wales and Scotland see Resolving disputes at work. In Northern Ireland, see Dealing with grievances, dismissal and disciplinary action at work.
If you complain to an employment tribunal (industrial tribunal in Northern Ireland) you may risk losing your job. There are time limits within which you must take a case to a tribunal. These vary but generally a claim for unfair dismissal/illegal deduction from wages/discrimination must be made within three months of the last day worked, or of the date of the last deduction or of the date of the discriminatory act. This time limit may be extended if you have raised a written grievance with your employer. A claim for redundancy pay must normally be made within six months of leaving the job. It is very important therefore that if you are considering making a claim to an employment tribunal (industrial tribunal in Northern Ireland) you should get help from an experienced adviser as soon as possible, for example, at a Citizens Advice Bureau. To search for details of your nearest CAB
, including those that can give advice by E-Mail, click on
nearest CAB.
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http://www.adviceguide.org.uk/index/life/employment/basic_rights_at_work...