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DWP Online services for customers

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kevin's picture
Joined: 09/03/2009

Jobseeker’s Allowance online

Jobseeker’s Allowance (JSA) online is now available on Directgov as a simple way for customers to apply for contribution-based JSA and income-based JSA.

Over 400,000 customers have so far successfully applied for JSA online. We recognise that the online service will not be for everyone, so customers will still be able to claim JSA using existing channels.

In the same transaction customers can also:

  • claim Housing Benefit and Council Tax Benefit online
  • make a referral to Child Maintenance and Enforcement Commission.

Rapid Reclaim customers can now apply using the online service and should be encouraged to do so.

Whilst the great majority of customers can claim online the following customers will need to telephone Jobcentre Plus to apply:

  • people aged under 18
  • people without a National Insurance Number
  • people with appointees.

Customers also can get help and support with their job searching, CV writing and interview techniques by going to the jobseeking pages on Directgov.<