Disability and Carers Service (DWP) Customer Service Survey & other news

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Wed, 24/06/2009 - 3:30pm

John

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Last seen: 14 hours 6 min ago

Joined: 09/03/2008

The Disability and Carers service is part of the Department for Work and Pensions.

It has an advisory group for which Terrence Higgins Trust are a member and have been very good at escalating issues from contributors here to the DCS - thank you.

The have just released the report on their "Customer Service Survey 2008" - click here to view.

"Those receiving or claiming Attendance Allowance (AA) are consistently the most

satisfied group of customers and the most likely to speak positively of the DCS.

This is likely to reflect the older age of AA customers. Carer’s Allowance (CA)

customers are also highly satisfied with the service they receive from the DCS as

shown through the positive ratings of the CAU. Customers receiving or claiming

Disability Living Allowance (DLA) are consistently the least likely to be satisfied

with the DCS overall as well as various aspects of the service and are also least

likely to speak positively of it.

DLA customers are considerably more likely to have experienced a difficulty or

problem when dealing with the DCS than both AA and CA customers and are

more likely to mention a range of improvements to the service."

You can also keep up-to-date with news from the DCS by clicking here.

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Disability and Carers Service (DWP) Customer Service Survey & other news

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