Background

The Welsh Assembly Government wants to improve the way that health organisations deal with people’s concerns about the health service. 

We want the health service in Wales to do as much as it can to put right mistakes and to learn lessons to stop them happening again.  We feel that this can be done by improving the arrangements already in place to support all staff to be open with people when something has gone wrong and by developing further the skills and experience of staff who will investigate concerns. 

We also think that by giving health organisations the tools and techniques they need to carry out better investigations, more people will be satisfied with the result. 

The process should be easy to access and people should be able to get help and support to raise their concerns. 

Purpose

This consultation is to enable the views of all stakeholders and service users to be expressed and considered.

Online Forum

The Putting Things Right web forum is your opportunity to get involved and to tell us what you think about the consultation and your experience of the complaints process. You can access the forum by clicking on the related link above.